1. Look at decisions, not just job titles
Ask which decisions each role can make, which need approval and where managers regularly step in.
2. Follow the handovers
Choose one routine process and identify where work changes hands. Missing information and unclear ownership are useful starting points.
3. Write the expected output
Describe what a completed task looks like, who receives it and what makes it acceptable.
4. Review with the people doing the work
Check proposed responsibilities with the team before updating role profiles or procedures.
5. Revisit after changes
A new system, team structure or operating location can change responsibilities. Schedule a proportionate review.